A proven way to improve and sustain CAHPS scores.
Task To Touch™ e-Learning allows employees to see what the patient sees in order to develop the emotional intelligence, communication, and acuity skills necessary to understand and alter patient perception. Patient satisfaction scores change when TOUCH is introduced in a way that is that accessible and relatable. That is why these short, high quality video lessons are based on real life dramatizations collected through Perception Strategies’ 20 years in patient perception research.
Each lesson is four minutes or less.
65% of all learners are visual learners, and yet most viewers will not watch a video clip over four minutes.
That is why our lessons are designed to be engaging, thought provoking and concise, and can be viewed on any mobile device.
More to come.
Our lessons have been designed to support – not replace – your existing initiatives. The goal is to equip staff with practical tools that promote the transformation of your culture and make experiences memorable. In addition to many more lessons on patient care (HCAHPS -specific), additional chapters on leadership, frontline, EVS, food service and ambulatory care will be produced over the coming year.